1. Information We Collect
We may collect the following types of information:
Personal Information
Full name
Email address
Phone number
Billing address
Travel Information
Train number, route, date, and class of travel
Preferred seat type (window, lower, aisle, etc.)
Passenger names and age (if required for booking)
Payment Information
Payment method details (processed securely through third-party payment gateways – we do not store full card details)
Technical Information
IP address
Browser type and version
Device information
Cookies and usage data
2. How We Use Your Information
We use your information to:
Provide train booking assistance, including reservations, cancellations, rescheduling, and seat selection
Process refunds and handle payment failures
Communicate with you about your booking status
Offer multi-language voice support (English, Hindi, Spanish, etc.)
Improve our website and customer service
Comply with legal obligations
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
3. How We Share Your Information
We may share your information only in these situations:
With Train Operators & Service Providers – To complete your booking, cancellation, or reschedule request
With Payment Processors – To handle transactions securely
For Legal Reasons – If required by law or to protect our rights
With Your Consent – For any other purpose you approve
4. Data Security
We use industry-standard security measures to protect your information, including:
SSL encryption for all data transfers
Secure servers with restricted access
Regular security audits
However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
5. Your Rights
Depending on your location, you may have the right to:
Access the personal information we hold about you
Correct inaccurate information
Request deletion of your data
Opt out of certain data collection (e.g., cookies)
To exercise any of these rights, contact us at: support@farescup.site
6. Cookies & Tracking Technologies
We use cookies to:
Remember your preferences (e.g., language, seat choice)
Analyze website traffic and performance
Improve user experience
You can disable cookies through your browser settings, but some features of our site may not function properly.
7. Third-Party Links
Our website may contain links to third-party websites (payment gateways, train operator portals, etc.). We are not responsible for the privacy practices of those sites. Please review their policies before providing any information.
8. Children’s Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we discover such data, we will delete it immediately.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of our website after changes means you accept the revised policy.
